Privacy Policy

Effective Date: 22/01/2026, 08:35:04

Introduction and organizational info

We, at renco GmbH, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website renco.de, and any related interactions.

Our primary goals in processing this information include:

Enhancing the user experience on our platform by understanding customer needs and preferences.
Providing timely support and responding to inquiries or service requests.
Improving our products and services to meet the evolving demands of our users.
Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at info@renco.de or +49 22349791200.

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.

Scope and application

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers.

Whether you are just browsing our website renco.de, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.

Data storage and protection

Data storage

Personal information is stored in secure servers located in the following locations: EU. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.‍
Data hosting partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

Data protection measures

‍Access control:Access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data. We enforce strict access controls and regularly review permissions.

Data processing agreements

When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs) that ensure your information is managed in accordance with GDPR and other relevant data protection laws.

These agreements mandate that third parties implement adequate technical and organizational measures to ensure the security of your data.

Transparency and control

We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes.

Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and when there is a justified reason to do so.

For any queries or concerns about how we share and disclose personal information, please reach out to us at info@renco.de or +49 22349791200.

User rights and choices

At renco GmbH, we recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

We are committed to ensuring you can exercise your rights effectively. Below is an overview of your rights and how you can exercise them.

Your rights

Right of access (Art. 15 GDPR): You have the right to request access to the personal information we hold about you and to obtain information about how we process it.
Right to rectification (Art. 16 GDPR): You have the right to request correction or completion of inaccurate or incomplete personal information.
Right to erasure (“right to be forgotten”) (Art. 17 GDPR): You may request deletion of your personal information when it is no longer necessary for the purposes for which it was collected.
Right to restriction of processing (Art. 18 GDPR): You may request restricted processing of your personal information under certain conditions.
Right to data portability (Art. 20 GDPR): You may receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller.
Right to object (Art. 21 GDPR): You may object to the processing of your personal information, including processing for direct marketing.
Right to withdraw consent (Art. 7(3) GDPR): You may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
Right to lodge a complaint (Art. 77 GDPR): You may lodge a complaint with a supervisory authority if you believe your data is being processed unlawfully.

Exercising your rights

To exercise any of these rights, please contact us at info@renco.de or +49 22349791200. We will respond in accordance with applicable data protection laws and within legally required timeframes.

In some cases, we may need to verify your identity to ensure the security of your personal information.

We are committed to facilitating the exercise of your rights and ensuring you maintain full control over your personal data.

Cookies and tracking technologies

At renco GmbH, we value your privacy and are committed to transparency regarding our use of cookies and other tracking technologies on renco.de.

These technologies support the smooth operation of our digital platforms, enhance user experience, and provide insights that help us improve our services.

Understanding cookies and tracking technologies

Cookies are small data files placed on your device that allow us to remember preferences and collect information about website usage.

Tracking technologies such as web beacons and pixel tags help us understand how visitors interact with our website and which pages are viewed.

How we use these technologies

Essential cookies: Required for core website functionality such as authentication and security. These do not require consent.
Performance and analytics cookies: Help us understand how visitors use the site and identify areas for improvement.
Functional cookies: Enable enhanced functionality and personalization, such as remembering preferences.
Advertising and targeting cookies: Used to deliver relevant advertisements, limit ad frequency, and measure campaign effectiveness.

Your choices and consent

Upon your first visit, you will be presented with a cookie consent banner where you can:

Accept all cookies
Reject non-essential cookies
Customize your cookie preferences

Changes to our cookie use

We may update our use of cookies and tracking technologies to improve our services or meet legal requirements. Significant changes will be communicated and consent requested where necessary.

For more information, please visit our Cookie Policy at https://renco.de/cookie-policy.

If you have any questions or concerns regarding cookies or tracking technologies, please contact us at info@renco.de or +49 22349791200. Your privacy and the integrity of your personal data are of utmost importance to us.